Harvinder K Chaudhry M.D. at 20 Walnut Street # A in Montgomery, New York

Customer Reviews about Harvinder K Chaudhry M.D.

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  My 98 year old grandma has been a patient of Dr. C's and I tried for 2 MONTHS to get home care for her through this office and it didn't get done. The receptionist is unhelpful & was unwilling to set things up saying it was my job to have the agency contact them. Even if this were their standard practice, what office doesn't offer to help a geriatric person with something like this?? So I did call the home care agency and even though they confirmed my thought that it IS the doctor's office job to call them, not vice versa like the receptionist told me, they did me a huge favor by faxing not once, but multiple times, a form to Dr. C's office to start home care. For months Dr. C's office dragged their feet by not returning the form to start home care & didn't return my status calls. At one point, the receptionist flat out lied to my husband when he called for a status, saying she had spoken to me when in fact she never returned my calls. Even after I advised them that my grandma was just diagnosed with congestive heart failure and I really, really need help, they still did not get back to me or set up the home care. I had to get supervisors from Middletown Medical, the home care agency & my grandma's cardiologist's nurse to call them. What they FINALLY did send back was insufficient to start care. Her cardiologist finally had to set things up for us. Thank God for him and it's not even his job to do this. I wish there was more room to fully express the full ordeal we went through with this office and my disgust with the whole situation. My grandma has deteriorated these past two months despite my absolute best efforts at caring for her myself with no help. Maybe now her health will improve with finally getting the care she needs. No thanks at all to Dr. C's office. One other issue we had was when my grandma had a UTI. She couldn't give a sample in the office so I went to bring one in the next day and was advised there was no one there to run the test. Okay?? So I brought one in the next day and had to wait over a week for the results. I had to call and call to find out the results and she did have a UTI! This is very serious for an elderly person and should not have taken so long to find out and get her on medication. One last thing… if you have an appointment, you can expect to wait about an hour before actually seeing the doctor. This may be okay for the average person, but not for a 98 year old to sit there and wait that long. In conclusion, although Dr. Chaudhry is nice and seems knowledgeable (and one of the nurses there was always very kind to my grandma), I would never, ever recommend anyone take their elderly family member to her practice. I don’t know if it’s just the receptionist or where exactly the breakdown is in her office to deliver such absolutely poor service, but it’s a shame and the patients suffer as a result.
  May 18, 2017

  by Christine C

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About Harvinder K Chaudhry M.D. in Montgomery